Frequently Asked Questions

How It Works

Product Information

How It Works?

How Do I Order?

You can place your order either online or using one of our order forms. Should you choose to place your order on our website, simply click on the "School" tab and select the labels you require. The order form can be completed and emailed to, or faxed to 031 266 4694 along with your proof of payment. Unfortunately we do not accept telephonic orders. We also supply teachers' labels and personalised gift labels.

How can I pay?

We accept either EFT or Credit Card Payments. We do not accept cash on delivery.

How will my order reach me and how long will it take?

Please be advised that we have a +/- 5 working day processing time before we dispatch the order. With regards to postage we do offer a few options: Please note all times reflected are exclusive of the 5 working days processing time.

Standard Mail: Free of Charge (Takes up to 4 weeks, not guaranteed)

Registered Mail: R37 (Takes 7-10 working days. To be collected at the Post Office)

Door to Door: quoted per region (door to door ONLY. Delivery 24 to 72 hours depending on area)

Nationwide Speed Service: R120 (Recommend Post Office counter to counter. Delivery 24 to 72 hours depending on area)

PostNet: R110 (Delivery 72 hours)

Why must I supply proof of payment?

We request proof of payment in order to process your order as timeously as possible as our bank statements are checked periodically. Not doing so may cause your order to be delayed.

My child is starting school next week and needs all her stationery labelled – help!

We do our absolute best to get all orders out as timeously as possible, however we need time to process, print and quality check all your labels before posting them to you. Therefore we recommend placing your order as soon as possible. We are especially busy towards the end and the beginning of the year.

Product Information

What labels should I order and how much do they cost?

It all depends on your needs; we have a variety of options to meet your requirements. You can find descriptions and pricing on all our products on our site. Why not start with our Product Packs?

Should I take Iron On or Sew In clothing labels?

For boarders and frail care facilities we recommend Sew In labels, as these are manufactured to withstand industrial washing machines. Our Iron On labels can withstand temperatures of up to 60 degrees so are perfect for home washing.

What labels can I use on lunch boxes, baby bottles, juice bottles etc?

Our Stationery Stickers are completely waterproof and dishwasher safe.

Will the print on my labels rub off?

We source high quality materials and put all our items through extensive quality testing to ensure a superior product. Our labels are designed to last. However, the print on your shoe labels will wear off if you do not cover them with the clear shoe stickers, as per the application instructions.

How do I apply the labels?

With each order you will receive an instruction booklet explaining how to use our products.

Which is better – Font A or Font B?

Font B is in upper and lower case, specifically for children in the early grades. Both fonts are bold and clear as long as the name is not too long. You will be able to see this when you preview your label.